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Lofty Master Class · Kickstart Guide

Know Your Audience

"Because if you are talking to everyone, you are talking to no one."

Answer each question as specifically as you can. Think about real clients you have worked with, not imaginary ones. When you are done, your answers combine into one paragraph that becomes the foundation of every piece of content you create.

Who Already Chose You?

Before you define your ideal client, look at who has already hired you. Your past transactions hold the patterns.

1
Your Last 10 Transactions

Look at your last 10 closed transactions. What do those clients have in common? Consider age, income, life stage, and location. The overlap is your starting point.

2
How They Found You

Referral, social media, open house, or your existing sphere of influence? The source reveals where your real audience already lives.

3
Who You Loved Working With

Which of those clients did you enjoy working with most, and why? The answer tells you not just who you attract, but who you are built to serve. That is your person.

What Do They Want?

Understanding your client's goals, financial reality, and life stage is the foundation of all effective communication. These four questions cut through the noise and reveal the real person behind the transaction.

4
Transaction Type

Are they buying their first home, moving up, downsizing, relocating, or investing? Each motivation requires a completely different message and emotional tone.

5
Price Range

What is the price range you consistently work in, and does that match who you are marketing to? A mismatch here means you are attracting the wrong audience entirely.

6
Life Stage

Singles, young couples, families with kids, empty nesters, or retirees? Life stage shapes every priority, from school districts to square footage to commute times.

7
Occupation

What do they do for work? W-2 employees, business owners, self-employed, or tech workers? Their income structure affects financing, timing, and how they make decisions.

Where Are They Right Now?

Knowing who your person is gives you the message. Knowing where they spend their attention gives you the delivery method.

8
Social Platforms

Where do they spend time on social media? Instagram, Facebook, YouTube, TikTok, LinkedIn? Each platform has a different audience, format, and content expectation.

9
Search Behavior

What do they Google before they call you? School districts, tax rates, walkability scores? Their search queries reveal their real fears and priorities, and give you a content roadmap.

10
Community Presence

Are they in local Facebook groups, Nextdoor, Reddit, or community pages? Hyperlocal communities are where trust is built before a transaction ever begins.

What Keeps Them Up at Night

The most powerful questions in this exercise are the ones that get to fear, trigger, and identity. These answers are what separate generic content from content that makes someone say "are you in my head?"

11
The #1 Fear

What is the number one fear or frustration your ideal client has about real estate right now? Being priced out, making the wrong move, losing a bidding war? Name it specifically, then write to it directly.

12
The Trigger Event

What trigger event makes them pick up the phone? A new baby, a divorce, a job change, retirement? People do not decide to buy or sell randomly. Something happens.

13
How They Describe You

If your ideal client described you to a friend, what would they say you helped them with? This is your real value proposition, not what you think you offer, but what they experienced and felt.

14 & 15
Give Them a Name

Based on everything above, describe one specific real person who represents your ideal client. Give them a name, an age, a job, a neighbourhood, and a reason they need you. That is your person. Do not create another piece of content until you can see their face.

If you serve both buyers and sellers, or work across multiple niches, start with one person. Get it right. You can always run this exercise again for a second audience later.

Your Audience Paragraph

Watch Your Person Come Together

Fill in the fields below. Your paragraph writes itself underneath. This is the single most important thing you will paste into Claude from now on. Every session starts here.

My ideal client is [name]. They are [age], [job], living in [neighbourhood]. They are looking to [buy/sell/invest] because [trigger]. Their biggest fear is [fear]. They found me through [source]. They spend time on [platforms] and search for [topics]. When they describe me to a friend, they say I helped them [outcome].
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